How should I talk with my customers? And when?
To support our partners’ sales teams, a two-day training course was held in early June at our training facilities at the central hub. Under the title “From successfully arranging an appointment to winning a customer”, Stephan Hald from Hald TBV (Training, Consulting, Placement) explained how this can be achieved.
In his many years of experience as Head of Sales at our partner LSU Schäberle, Stephan Hald has gained a wealth of experience and background knowledge – and he also shares these insights with his colleagues in the OSL general cargo network. The agenda for his sales seminar ranged from questioning techniques and choice of words to body language, conversation topics and conversation phases, right through to structuring presentations.
“On the one hand, we were able to refresh knowledge that perhaps hadn’t been used in day-to-day work for some time,” says Stephan Hald. “On the other hand, we were able to work out a lot of new material together, so that it is available for the next conversations with customers.”